You built a great retail business.
Now build a great online one.
Warehousing, pick & pack, and same-day dispatch for established retail businesses launching or scaling their eCommerce channel. Plug into Shopify or WooCommerce and stop using your shop floor as a warehouse.
- Response within 24 hours
- No lock-in contracts
- Specialists in 800+ orders/month
Tell us about your business.
Sound familiar?
These are the patterns retail businesses hit when they try to run online fulfilment through their existing physical operation.
Skip ahead — let's talk →-
"We're using shop staff to pack online orders. It's pulling them off the floor."
Your retail team is trained to serve customers, not operate a dispatch line. Every hour they pack eCommerce orders is an hour the in-store experience suffers.
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"Our stock is split between the shop and a storage unit. Nothing is where it should be."
Running two channels from fragmented inventory creates constant stockouts, double-selling, and reconciliation headaches. Customers pay for it.
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"Our online dispatch is 3–4 days behind. Reviews are starting to hurt."
Online customers have same-day and next-day expectations. A 3–4 day dispatch from a retail operation reads as unprofessional — and shows up in reviews.
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"We want to grow online but can't scale without hiring more staff."
Hiring for fulfilment means managing fulfilment staff — recruitment, training, sick days, gaps. The economics of growing online through your own labour are brutal for SMEs.
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"Our website isn't connected to anything. Orders are still manual."
Manual order processing — copy-pasting addresses, printing labels, tracking sheets — is slow, error-prone, and breaks the moment you have a busy weekend.
The transition is simpler than you think.
Your in-store stock stays in your store. We only hold what's earmarked for online orders — and run it to the same standard your customers expect.
- 01
Your in-store stock stays in your store.
We hold your eCommerce stock only. No disruption to how your physical store runs. The two operations work independently.
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Same-day dispatch at 99.9% accuracy.
Your customers get the same delivery speed as online-only competitors. That's the difference between winning and losing the review battle.
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Peak season without hiring casuals.
Christmas, BFCM, sale events — handled at scale without you scrambling to find casual staff and train them in two days.
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Platform integration that just works.
Shopify, WooCommerce, Magento and 150+ others. Orders flow in automatically, tracking flows out — no manual order processing.
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No lock-in. 30-day agreement.
We keep your business by performing, not by locking you in. Stay because it works for your online channel.
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Transparent pricing from day one.
No receiving fee surprises. No storage minimums buried in fine print. No exit costs. The quote reflects what you pay.
Live in 2–3 weeks. Here's what it looks like.
The transition is simpler than most retail owners expect. Your in-store stock stays in your store — we only hold what's earmarked for online orders.
We talk first.
A real conversation about your product range, your platform, and your online ambitions. We tell you honestly whether we're the right fit.
eCommerce stock moves in.
Just your online stock. In-store inventory stays in your store. We receive, verify, and log everything before the first order ships.
Your platform connects.
Shopify, WooCommerce, Magento, and 150+ others. Orders sync automatically from the moment a customer buys.
Same-day dispatch. You sell.
Orders out by 3pm. Tracking sent to customers. Your retail team stays on the floor where they belong.
Everything your online channel needs.
From receiving your eCommerce stock to the moment your customer opens the box.
- eCommerce stock warehousing — separate from in-store stock, properly organised and tracked
- Pick & pack to your spec — branded packaging, tissue, inserts — your presentation at scale
- Same-day dispatch by 3pm AEST — consistent delivery speed your customers can rely on
- Shopify, WooCommerce, Magento & 150+ integrations — orders flow in automatically, tracking flows out
- Real-time inventory visibility — know your online stock position without manual counting
- Returns management — online returns processed without your retail team handling them
- Multi-channel inventory sync — sell across website, marketplaces, and online store without overselling
- Kitting and bundling — online-exclusive bundles assembled without your team building them
- Peak season capacity — Christmas, BFCM, and sale events handled without hiring casual staff
- Named account manager — one person who knows your products and your standards
- No lock-in contracts — 30-day agreement. Stay because it works
- Transparent pricing — no hidden fees, no storage minimums, no exit costs
What our eCommerce Brands Say
Don't take our word for it. Hear from the Gold Coast brands we work with every day.
“These guys have honestly helped so much by allowing us to have more time to spend on the business and less time in the warehouse packing orders. It allows us to really focus on what's important. So do yourself a favor and go check them out.”
“The amount of hassles I have given this company and they've taken it on the chin and gone above and beyond is exceptional. If you're looking for an easy e-commerce fulfillment company around the Gold Coast, don't even bother looking at other companies.”
“We were spending most of our days fulfilling orders instead of working on the business and scaling it. The main reason we went with Fulfilpackers was not only their great expertise but because we're not just another number in the system.”
Fulfilpackers vs. the typical large 3PL.
What founders actually find when they compare us side by side.
| What matters to you | Fulfilpackers | Typical large 3PL |
|---|---|---|
| Named account manager, reachable today | Real person, same-day response | Ticket queue, 24–48hr turnaround |
| Same-day dispatch cut-off | 3pm AEST | Often 1pm or AM only |
| Order accuracy rate | 99.9% | Varies, rarely published |
| On-time dispatch record | 98% | Varies, rarely published |
| Custom unboxing / bespoke packaging | Documented and enforced every order | Standardised, limited options |
| No lock-in contract | 30-day agreement | 12–24 month minimums typical |
| Transparent pricing, no hidden fees | Quote = invoice | Receiving fees, minimums, exit costs |
| 150+ platform integrations | Including Shopify, WooCommerce, Amazon | Varies by provider |
What retail owners usually ask before starting.
The questions retail businesses raise most often — and the honest answer to each.
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“Do we need to move all our stock, or just the online stock?”
Just your online stock. Your in-store inventory stays in your store. We hold what's earmarked for your eCommerce channel — nothing else needs to change in how your physical store operates.
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“Our Shopify/WooCommerce setup is quite basic. Will the integration work?”
Yes. Most retail businesses start with a basic platform setup. The integration handles order sync and tracking automatically — you don't need a complex tech stack for it to work.
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“We don't have huge online volume yet. Is it still worth it?”
Tell us your current volume and your growth target. We'll tell you whether the economics make sense now or whether there's a better trigger point. We'd rather have an honest conversation than onboard you before it's right.
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“Can I still handle some orders in-store for click-and-collect?”
Yes. We handle your dispatch orders. Your store handles click-and-collect. The two operate independently — you don't have to choose one model over the other.
Your online channel deserves the same standard as your store.
Tell us about your retail business, your current online setup, and what's holding your eCommerce channel back. We'll respond within 24 hours.