Container arrives.
Everything after that is our problem.
Freight forwarding, customs clearance, warehousing, and same-day DTC dispatch — under one roof. No handoffs. No logistics gap between port and your customer.
- Response within 24 hours
- No lock-in contracts
- Specialists in 800+ orders/month
Tell us about your import chain.
The problem with using multiple providers.
Most importers manage freight, customs, and fulfilment through separate businesses. Every handoff is a gap.
Skip ahead — let's talk →-
"The freight forwarder delivers the container and their job ends."
Who handles bulk unpack, quality checks, assembly, and put-away? If that's a separate business, you're managing coordination risk at your most critical inbound moment.
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"Customs delays blow out our lead times and we can't tell customers when stock will be available."
When customs and warehousing are separate businesses, delays in one cascade silently through the other. You're the last to find out.
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"We run B2B wholesale and DTC but our 3PL only handles one properly."
B2B needs pallet-ready stock and compliance labelling. DTC needs same-day pick & pack. Most 3PLs are built for one. You need both under one roof.
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"Every container landing takes 2 weeks before stock is available to sell."
Slow receiving and delayed put-away burns your sell window. That's lost revenue from product you've already paid for.
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"We're managing four different relationships and none of them talk to each other."
Freight company, customs broker, warehouse, 3PL — each with different contacts, systems, and timelines. The complexity of managing that is a real operational cost.
The PIF model — from port to customer door.
Production Integrated Fulfilment connects your inbound supply chain directly to your outbound customer delivery. No handoffs, no gaps, one team.
Freight forwarding.
International and domestic freight managed end-to-end. Sea and air from origin to our Gold Coast warehouse.
Customs clearance.
End-to-end customs handled. No separate broker relationship needed. We manage it as part of the chain.
Bulk receive & assemble.
Container received, unpacked, assembled into consumer-ready units, compliance labelled, and put away — fast.
DTC dispatch & B2B.
Same-day DTC orders. Pallet-ready B2B wholesale. Both channels from one stock pool, one team, one contact.
One roof, from freight departure to delivery.
What changes when freight, customs, warehousing, and dispatch are run by one team instead of four.
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One contact. Whole chain.
From the moment your freight leaves origin to the moment it reaches your customers or retail partners — one account manager across all of it.
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Stock available to sell faster.
Rapid receiving and put-away means your stock goes live sooner. Every day of delay is a day of lost sell window on product you've already paid for.
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B2B and DTC from the same stock.
Wholesale allocations reserved before picking begins. DTC draws from available stock only. The two channels never compete for the same units.
From the moment your freight leaves origin.
Everything in the chain — from port to your customer's door.
- International freight forwarding — sea and air, managed end-to-end from origin to Gold Coast
- Customs clearance — end-to-end, no separate broker relationship needed
- Container receiving & bulk unpack — fast turnaround, stock available to sell sooner
- Assembly and kitting — bulk stock assembled into consumer-ready units
- Compliance labelling — barcodes, country-of-origin, retailer-specific requirements
- Long and short-term warehousing — secure Gold Coast storage with real-time inventory visibility
- B2B wholesale dispatch — pallet-ready, compliance-labelled bulk orders to retail partners
- Same-day DTC dispatch — pick & pack by 3pm AEST from the same operation
- Real-time inventory visibility — stock position from freight departure through to delivery
- 150+ platform integrations — Shopify, WooCommerce, wholesale platforms, all from one inventory pool
- Named account manager — one contact across freight, customs, warehousing, and dispatch
- Returns processing — DTC returns received, inspected, and restocked per your instructions
What our eCommerce Brands Say
Don't take our word for it. Hear from the Gold Coast brands we work with every day.
“These guys have honestly helped so much by allowing us to have more time to spend on the business and less time in the warehouse packing orders. It allows us to really focus on what's important. So do yourself a favor and go check them out.”
“The amount of hassles I have given this company and they've taken it on the chin and gone above and beyond is exceptional. If you're looking for an easy e-commerce fulfillment company around the Gold Coast, don't even bother looking at other companies.”
“We were spending most of our days fulfilling orders instead of working on the business and scaling it. The main reason we went with Fulfilpackers was not only their great expertise but because we're not just another number in the system.”
Fulfilpackers vs. the typical large 3PL.
What founders actually find when they compare us side by side.
| What matters to you | Fulfilpackers | Typical large 3PL |
|---|---|---|
| Named account manager, reachable today | Real person, same-day response | Ticket queue, 24–48hr turnaround |
| Same-day dispatch cut-off | 3pm AEST | Often 1pm or AM only |
| Order accuracy rate | 99.9% | Varies, rarely published |
| On-time dispatch record | 98% | Varies, rarely published |
| Custom unboxing / bespoke packaging | Documented and enforced every order | Standardised, limited options |
| No lock-in contract | 30-day agreement | 12–24 month minimums typical |
| Transparent pricing, no hidden fees | Quote = invoice | Receiving fees, minimums, exit costs |
| 150+ platform integrations | Including Shopify, WooCommerce, Amazon | Varies by provider |
What importers usually ask first.
The questions importers and wholesalers raise most often — and the honest answer to each.
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“We already have a freight forwarder. Can we just use your warehousing and 3PL?”
Yes. You don't need to use our freight forwarding to use our warehouse and fulfilment. Start with what you need and add services when it makes sense for your operation.
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“Do you handle dangerous goods or heavy items?”
Tell us what you're importing. We handle automotive products, liquids, heavy items, and non-standard goods. Walk us through your product and we'll tell you honestly whether it's within our capability.
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“Can you handle B2B and DTC from the same stock?”
Yes. Wholesale allocations are reserved in the inventory system before picking begins. DTC orders draw from available stock only. One warehouse, one team, no conflict.
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“How fast can you receive a container after it lands?”
Faster than most. Rapid receiving is a deliberate part of how we operate — every day your stock sits unreceived is a day it can't sell. We'll give you a real timeline in the first conversation.
Port to customer. One team.
Tell us about your import chain — what you bring in, where from, and how you currently distribute. We'll map out where we fit and whether consolidating makes sense.