Your backers funded the product.
Not your ability to pack and ship it.
From backer fulfilment to ongoing DTC operations — warehousing, kitting, and same-day dispatch for product startups making the jump from campaign to company.
- Response within 24 hours
- No lock-in contracts
- Specialists in 800+ orders/month
Tell us about your campaign.
The gap nobody warns you about.
Successfully funding a campaign is one thing. Getting product to hundreds of backers — on time, correctly kitted — while trying to build a company is a different challenge entirely.
Skip ahead — let's talk →-
"We've got 800 backer orders to ship and no idea how to operationalise it."
A successful campaign hands you a fulfilment obligation at scale before you have any infrastructure. The product exists. Getting it to 800 individual addresses is a different problem.
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"Our product needs assembly before it can ship. That's not a kitchen table job at this scale."
Many crowdfunded products require kitting or light assembly before they're consumer-ready. That's a warehouse operation — not something you can do at 800+ units.
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"Backers are updating the campaign thread asking where their order is."
Backer expectations are high — they've been waiting months. When tracking doesn't exist or updates are manual, the community becomes a support problem.
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"After we ship backers, we want to keep selling. But our setup won't scale."
Backer fulfilment is a one-time event. Ongoing DTC is a repeating operation. You need a setup that handles both without rebuilding your logistics from scratch.
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"We've never done logistics before. We don't even know what we need."
That's the most common starting point. We've onboarded enough product startups to know what the questions are before you ask them. Start with a conversation.
From campaign to company — we support every phase.
Most crowdfunded brands go through distinct phases. We support all of them with the same team and the same account manager throughout.
Backer fulfilment.
Stock arrives. We receive, kit to your reward tiers, and dispatch to every backer. Tracking syncs automatically. The community gets updates without you managing it manually.
DTC launch.
Backer fulfilment wraps up. Your Shopify or WooCommerce store goes live. Same warehouse, same team — now running ongoing DTC operations without rebuilding anything.
Scale.
Orders grow. Volume increases. We scale with you — same accuracy, same dispatch speed, same account manager. You don't outgrow us or re-tender at 1,000 orders/month.
One contact throughout.
From the day your stock arrives to the day you're shipping 2,000 orders a month — the same account manager. No handoffs. No starting over.
Built for the jump from campaign to company.
The capabilities that take you from a one-time backer run to a repeating DTC operation — without rebuilding anything.
- 01
Multi-tier kitting — up to 12+ components.
Your reward tiers documented, assembled to spec, and QC checked before every backer shipment goes out. Right bundle to the right backer, every time.
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99.9% accuracy. Backer trust depends on it.
Your community backed your product. Getting the wrong item in the box — or no tracking — is the fastest way to turn early advocates into vocal critics.
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Seamless DTC transition.
When backer fulfilment wraps up, your Shopify store connects to the same warehouse. No rebuild, no new provider, no operational restart.
Everything from the first pallet in to the last customer delivery.
- Backer fulfilment — reward tier kitting, accurate backer address matching, tracking sync
- Multi-tier kitting — up to 12+ component bundles, documented per tier, QC at assembly
- Assembly and product preparation — light assembly, inserts, instructions, labelling
- Warehousing from day one — no minimum term, no setup delay
- Custom packaging execution — branded boxes, tissue, thank-you cards, backer-specific presentation
- Transition to DTC operations — backer run wraps up, ongoing Shopify DTC begins from same warehouse
- Shopify, WooCommerce & 150+ integrations — orders sync automatically when your store goes live
- Same-day dispatch by 3pm AEST — once DTC operations begin
- Real-time inventory visibility — stock position visible from first pallet in
- Named account manager — one person from backer fulfilment through to scale
- No lock-in contracts — 30-day agreement at every stage
- Scalable capacity — planned for where you're going, not just where you are on day one
What our eCommerce Brands Say
Don't take our word for it. Hear from the Gold Coast brands we work with every day.
“These guys have honestly helped so much by allowing us to have more time to spend on the business and less time in the warehouse packing orders. It allows us to really focus on what's important. So do yourself a favor and go check them out.”
“The amount of hassles I have given this company and they've taken it on the chin and gone above and beyond is exceptional. If you're looking for an easy e-commerce fulfillment company around the Gold Coast, don't even bother looking at other companies.”
“We were spending most of our days fulfilling orders instead of working on the business and scaling it. The main reason we went with Fulfilpackers was not only their great expertise but because we're not just another number in the system.”
Fulfilpackers vs. the typical large 3PL.
What founders actually find when they compare us side by side.
| What matters to you | Fulfilpackers | Typical large 3PL |
|---|---|---|
| Named account manager, reachable today | Real person, same-day response | Ticket queue, 24–48hr turnaround |
| Same-day dispatch cut-off | 3pm AEST | Often 1pm or AM only |
| Order accuracy rate | 99.9% | Varies, rarely published |
| On-time dispatch record | 98% | Varies, rarely published |
| Custom unboxing / bespoke packaging | Documented and enforced every order | Standardised, limited options |
| No lock-in contract | 30-day agreement | 12–24 month minimums typical |
| Transparent pricing, no hidden fees | Quote = invoice | Receiving fees, minimums, exit costs |
| 150+ platform integrations | Including Shopify, WooCommerce, Amazon | Varies by provider |
What product startups usually ask first.
The questions first-time founders raise most often — and the honest answer to each.
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“We don't know much about logistics. Where do we even start?”
Start with a conversation. Tell us about your product, your backer count, your reward tiers, and your timeline. We'll tell you exactly what you need — no jargon, no oversell.
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“Our product requires assembly before it ships. Can you handle that?”
Yes. Tell us what assembly involves. We document the process, train the team to it, and QC before dispatch. Assembly complexity is priced upfront — no surprises when the invoice arrives.
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“What happens after we've shipped all the backers?”
That's when DTC operations start. Same warehouse, same team. We connect your Shopify store and switch from backer fulfilment to ongoing DTC dispatch. You don't rebuild anything.
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“We have multiple reward tiers with different kitting requirements.”
That's exactly what we're built for. Each tier documented separately, stored in the order management system, applied automatically when the matching order comes in.
Your campaign worked. Now let's make sure fulfilment does too.
Tell us about your product, your backer count, and your timeline. We'll come back within 24 hours with a straight answer about what you need and what it costs.