Frequently Asked Questions

We partner with eCommerce brands of all sizes, B2B wholesalers, subscription businesses, and even startups looking to scale without the hassle of running their own warehouse.

Nope! We proudly have no MOQ (Minimum Order Quantity). Whether you're sending out 5 orders a day or 5,000, we'll tailor a solution for you.

Orders placed before our daily cut-off time are dispatched the same day for maximum speed and customer satisfaction.

Absolutely. We integrate with 150+ platforms including Shopify, WooCommerce, Amazon, eBay, BigCommerce, and many more.

Our fulfilment centre is based in Biggera Waters on the Gold Coast, Queensland, perfectly positioned for fast shipping nationwide and globally.

Definitely. We can help with freight forwarding for our current clients and can handle all the customs, documentation, and logistics for your overseas shipments.

If a package is lost in transit, we'll re-fulfil it at our cost. Your customer experience and reputation stay protected.

Simple! Contact us for a discovery call, and we'll provide a customised quote and guide you through seamless onboarding.

Yes. We specialise in Production Integrated Fulfilment like kitting, assembly, branded packaging, and unique customisation for your brand.

You bet. Our Warehouse Management System updates your inventory in real-time, so you always know what's in stock.

We manage the entire returns process: receiving goods, inspecting them, updating inventory, and processing refunds or exchanges.

Of course! We love meeting our clients, and some of them come in quite regularly. Contact us to schedule a visit and see your products in action.

Yes. Thanks to our shipping volume, we are able to secure extremely competitive rates (often better than what you can if you DIY) and we pass those savings on to you.

No long lock-in contracts. We believe in earning your business every day.

Depending on the product, we have solutions for temperature-controlled storage and fulfilment. Let's discuss your specific needs.

We'll coordinate inbound shipping from your current storage location or suppliers. Our team makes the transition smooth and painless.

Yes. We handle compliance requirements, labelling, and routing guides to ensure wholesale orders meet retailer specifications.

No problem. Our system syncs orders from all your channels into one dashboard for seamless fulfilment and tracking.

Costs vary based on your products, order volume, and services needed. Contact us for a custom quote — plus, we're developing an online pricing calculator for easy estimates!

3PL stands for Third-Party Logistics. It means outsourcing your storage, inventory management, picking, packing, shipping, and sometimes returns to a specialised logistics provider like Fulfilpackers.

3PL costs vary widely depending on order volume, storage space, packaging needs, and custom services. Most providers charge fees for storage (per pallet or cubic metre), pick-and-pack handling, and shipping. At Fulfilpackers, we create custom quotes so you only pay for the services and space you actually use.

For many growing brands, a 3PL is absolutely worth it. It frees up time, reduces overhead costs, speeds up shipping, and helps you scale without the headaches of running your own warehouse.

Because running logistics in-house is time-consuming and expensive. A 3PL brings experience, technology, and established shipping networks to help you save money, reduce errors, and focus on growing your business rather than packing boxes.

A 3PL charges fees for services like storage, handling, packing, and shipping. Some also earn revenue from value-added services like kitting, custom packaging, freight forwarding, or returns management. Fulfilpackers charges only for the services you use, with no hidden fees. Get in touch for a tailored quote.

• eCommerce brands looking to scale quickly
• Startups wanting flexibility without big overheads
• B2B businesses shipping to retailers
• Subscription box companies needing custom kitting
• Any business ready to save time and focus on growth instead of logistics headaches

Not all 3PLs are created equal — some lack transparency or customer service. At Fulfilpackers, we counter these challenges with real-time visibility, flexible solutions, and local support right here on the Gold Coast.

Often, yes! While there's a cost for 3PL services, businesses typically save money overall by avoiding warehouse leases, staffing, equipment, and operational headaches. Plus, 3PLs negotiate bulk shipping rates that individual businesses often can't access.

• Check integration compatibility with your eCommerce platforms
• Ask about order accuracy rates and shipping speeds
• Consider scalability for peak seasons
• Review contract flexibility and minimum volume requirements
• Look for great communication and local support

At Fulfilpackers, we tick every one of these boxes!

• Accuracy – orders shipped correctly every time
• Speed – same-day fulfilment keeps customers happy
• Technology – seamless integrations and real-time tracking
• Flexibility – adapting services to your unique needs
• Partnership mentality – a great 3PL is an extension of your brand, not just a vendor